Customer Service Representative I

CareTria

17d•Remote

About The Position

The Customer Service Representative I (CSR) is an important member of our Contact Center team that creates and maintains customer relationships, understands products and services, researches inquiries, assembles and communicates information, verifies customers’ understanding of information, answers and records customer inquiries.

Requirements

High school diploma/GED or equivalent combination of education and experience
One (1) year of work experience in a customer service or customer-focused role
Ability to provide consistently high-quality of customer service required
Excellent written and oral communication skills with high level of professionalism
Excellent interpersonal, organizational and active listening skills, with an ability to create customer relationships
Extensive keyboarding, switching from multiple applications and use of phone
Excellent computer skills required, including strong Microsoft Excel capabilities

Nice To Haves

Experience in a medical or pharmaceutical environment preferred

Responsibilities

Promote meaningful relationships and brand loyalty through engaged and informed conversation with customers (health-care providers, office staff, patients, pharmacists, and pharmaceutical sales representatives).
Respond to immediate customer questions, requests, concerns and needs.
Manage a high volume of inbound and/or outbound contact with customers via telephone, email, and chat.
Investigate issues that cannot be resolved at the initial point of contact and follow through until issue resolution.
Escalate issues according to department protocol.
Share feedback and assist management in enhancing the programs in order to provide the best customer service.
Maintain accurate data in systems, and update as necessary.
Utilize work-flows and scripting materials to inquire and help identify barriers with customers.