Customer Service Representative I- Customer Support- CSR

Miller International Inc. • Denver, CO

2d • Onsite

About The Position

Miller International, Inc., an apparel designer and distributor of Cinch® and Cruel®, is seeking our next Customer Service Representative I! Our Customer Service Representative I plays a fundamental role as a company liaison with our customers and account managers. The primary responsibility of this position is to provide excellent service to our customers and account managers, respond efficiently to their inquiries, and maintain high satisfaction among them. The candidate for this role must be professional, friendly, detail-oriented, patient, empathetic, and an advocate for our customers and account managers. They should also be skilled in conflict resolution and, when necessary, gathering customer feedback. In short, the person who fills this position needs to be committed to continuous excellence and passionate about their work.
At Miller International, our employees enjoy a fun, casual, and laid-back atmosphere. If you have customer service experience, this is your opportunity to be a part of something great! We want to hear from you if you possess the following skills and qualifications and are ready to join our team of positive, enthusiastic, and dedicated team members.
This opportunity is not a remote position but is located at our North Denver, Colorado, corporate office.

Requirements

• Be self-motivated and have the ability to work with minimum supervision.
• Have a positive attitude and have the ability to work effectively with employees from multiple departments, customers, and account managers.
• Be able to express ideas and thoughts verbally; Express ideas and thoughts in written form; Exhibit good listening and comprehension; Select and use appropriate communication methods.
• Have the ability to adapt. Adapt to change in the work environment; manage competing demands; Accept criticism and feedback; change approach or method to best fit the situation; open to new ideas and responsibilities.
• Be Innovative. Display original thinking and creativity; meet challenges with resourcefulness; generate suggestions for improving work; develop innovative approaches and ideas; consider cost and expediency when developing ideas.
• Have the ability to solve practical problems and deal with various concrete variables in situations where only limited standardization exists.
• Have the ability to interpret various instructions furnished in written, oral, diagram, or schedule form.
• Have outstanding follow-up skills.
• Have strong planning, organization, and time management skills and have a high standard for attention to detail. Have the ability to prioritize and plan work activities, plan for additional resources, integrate changes smoothly, set goals and objectives, and work in an organized manner.
• Be driven to achieve results and function within a team environment.
• Be comfortable working with computers and web-based applications.
• Be Punctual.
• 1-2 years’ experience in customer service support, or equivalent combinations of education and experience.
• Must be able to work on location. This position is not remote.
• A proven ability to consistently deliver excellent customer service.
• Ability to read and interpret documents such as processes, operating instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to tactfully handle stressful and difficult situations using proven processes.
• Ability to apply math concepts such as addition, subtraction, and percentages.
• Thorough knowledge of Microsoft Office products.

Nice To Haves

• Blue Cherry, Avaya, and or Shopify experience or experience with an ERP system is a plus

Responsibilities

• Build sustainable relationships and trust with customers, account managers, and team members through open and interactive communication and 5-star customer service.
• Maintain a positive work atmosphere by acting and communicating professionally, enabling one to get along with customers, clients, co-workers, and management.
• Support assigned low-volume account managers through familiarity with processes and sales reports available in the order management system.
• Have a solid understanding of products offered by the company and a strong understanding of which products solve each customer challenges.
• Maintain current knowledge of department standards, systems, and processes.
• Communicate with customers via phone and email to answer questions regarding order status, shipping, and product information.
• Direct, coordinate, and process purchase orders from order capture to customer delivery. Includes coordinating with the warehouse team to track orders and ensure prompt shipment of goods.
• Verify the accuracy of all purchase orders for terms and pricing, delivery information, and customer compliance.
• Handle customer complaints via phone, email, or social media and provide appropriate solutions and alternatives as needed.
• Meet department efficiency metrics, personal and team goals, and call handling quotas.
• Identify interdepartmental dependencies and comply with calendar dates.
• Work with the customer service manager to ensure proper customer service is delivered.
• Perform any other tasks the Customer Service Manager or Account Manager needs.

Benefits

• Health, dental, and vision coverage for employees and their families
• Retirement savings plan with company match
• Paid time off, including vacation and sick leave
• Employee wellness and assistance programs
• Optional supplemental benefits, such as life, disability, and other voluntary coverage
• Educational support programs, including tuition reimbursement and student debt assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed