Customer Service Representative I -Remote-KY

Axon River LLC • London, KY

4d • Remote

About The Position

Axon River is seeking Customer Service Representatives to provide inbound or outbound call support to various clients. Representatives provide professional, exceptional customer service while following client-specific protocols and guidelines, and use web-based systems to respond to customer inquiries. Candidates must currently reside in one of the specified Kentucky counties: Casey, Green, Knox, Laurel, Marion, McCreary, Pulaski, Taylor, Wayne, or Whitley. The position is remote, with work-from-home requirements including non-cellular high-speed internet service, compliance with program-specific minimum internet speeds, and use of webcam or video features during training and production. Hotspots, satellite, and wireless internet service are not allowed.

Requirements

• High school diploma or GED.
• Knowledge of computer operation, internet search engines, and navigating multiple windows or tabs.
• Effective verbal and written communication skills.
• Ability to multitask, operate a computer, and use specialized telephone systems.
• Ability to sit for extended periods.
• Ability to provide non-cellular high-speed internet service, such as fiber, DSL, or cable modem, for a home office.
• Ability to meet the minimum internet speed requirements for the specific program.
• Willingness to use webcam or video features during training and production.
• Successful completion of pre-hire testing and a background check.
• Ability to provide proof of education and two valid, current forms of identification.
• Must currently reside in Casey, Green, Knox, Laurel, Marion, McCreary, Pulaski, Taylor, Wayne, or Whitley County in Kentucky.

Nice To Haves

• Prior call center or customer service experience is highly desired.

Responsibilities

• Answer customer inquiries courteously and provide exceptional service according to client-specific instructions.
• Document each customer inquiry in a database.
• Verify customer information and make corrections or updates as needed.
• Listen actively to identify opportunities to provide additional information and improve the customer and client experience.
• Follow up with callers as necessary.
• Use statistical contact center data to improve performance.
• Make outbound survey calls to obtain client-specific information.
• Adhere to shift schedules.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED