Customer Service Representative I-Distribution Center
About The Position
This role involves light clerical work, including answering and screening telephone calls, and resolving customer inquiries related to orders and quotes. The position also requires the ability to use hand tools for product modifications (e.g., glazing, section width changes, insulating) and operate a fork truck. Responsibilities include responding to customer requests for order tracking, expediting, and product availability, as well as performing order entry for sales invoicing and product requests from supply plants. The representative will notify customers of potential backorders, credit issues, and order availability. This role acts as a liaison between the sales center and plant departments, gathering and relaying information. Processing necessary paperwork for daily sales center operations and handling delivery responsibilities, including being driver qualified with a valid license, are also part of the job. Additionally, the role involves assisting in unloading and loading vendor and customer vehicles, monitoring daily customer LTL shipments (including UPS), and assisting management with inventory controls such as cycle counts, daily review of inventory levels, scrap processing, and loss prevention. Other duties may be assigned.
Requirements
- 1-3 years Customer Service experience, door industry preferred.
- Attention to detail and problem solving skills.
- Excellent telephone, written, and verbal communication skills.
- Ability to interface with all levels of staff and customers.
- Working knowledge of PCs and related software including MS Word, Excel, Access, Lotus Notes, etc.
- Basic math skills.
- Willingness to learn product and processes.
- High School Diploma or GED.
- Ability to stand for long periods of time in a non-climate controlled environment.
- Ability to lift up to 50 pounds.
Nice To Haves
- Door industry experience preferred.
Responsibilities
- Answering and screening telephone calls to the appropriate person.
- Resolving customer inquiries regarding orders and quotes.
- Using hand tools and assisting or completing modifications to products (e.g., glazing, section width changes, insulating).
- Operating a fork truck.
- Responding to customer requests for information concerning order tracking, order expediting, and product availability.
- Performing order entry at both sales invoicing level and request for products from supply plants.
- Notifying customers of potential backorders, credit issues, order availability, and any other information regarding orders.
- Acting as a liaison between sales center and plant departments, gathering necessary information and responding appropriately.
- Processing all necessary paperwork for the daily operation of the sales center.
- Performing delivery responsibilities as required, including being driver qualified (valid license).
- Assisting in unloading and loading vendor and customer vehicles.
- Monitoring completion of daily customer LTL shipment including UPS.
- Assisting the GM and AGM with inventory controls including cycle counts, daily review of inventory levels, scrap processing, and loss prevention.
- Performing other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
