Temporary Customer Service Representative I

Puget Sound Energy•Bothell, WA

About The Position

Puget Sound Energy (PSE) is seeking a Temporary Customer Service Representative I to support customers through energy assistance programs. This temporary assignment may last up to nine months and will focus on reviewing and processing both paper and electronic applications for energy assistance. The role involves ensuring customer information is accurately entered, applications are processed efficiently, and customers receive the support they need. The ideal candidate is passionate about helping others, has strong attention to detail, is comfortable navigating multiple systems and processes, and is adaptable and able to quickly learn new systems. This job is considered "safety sensitive" and is subject to pre-employment drug screening. All PSE employees are expected to uphold safety compliance standards and conduct business honestly and ethically.

Requirements

High school diploma or GED
Successful completion of six to ten (6-10) credits of business school or college studies in accounting, communications skills, drafting or social sciences transferable to a 4-year institution or its equivalent in experience and/or education
Business courses: drafting/engineering, social sciences, psychology, communication, computer sciences, business math, business administration, business law, statistics, business communications, project management, sociology and economics.
Two years customer service skills preferably in a call center environment.
Must be able to type a minimum of 35 words per minute.
Must have strong verbal and written communication skills.

Nice To Haves

Experience with SAP and MiUtility
Successful completion of courses in basic PC, electricity and natural gas.
Remote teamwork experience
Customer Service experience

Responsibilities

Provide information and respond to inquiries from customers and other employees regarding service requests, rates, basic high-bill inquiries, credit processes, energy conservation, customer programs, billing information and Company policy.
Relieve other customer service personnel and/or be responsible for a specialized area of customer service.
Process mail returns, account changes or corrections, and respond to miscellaneous customer inquiries. Update customer information.
Compile reports and perform other office and clerical tasks as required. Process customer correspondence.
Initiate service orders or follow-up requests and make credit arrangements.
Operate computers, telephone systems, calculators and related equipment.
Perform similar and incidental duties as required.