Customer Service Representative (Temporary)

SP Plus•Alexandria, VA

10d•Onsite

About The Position

SP+ is an artificial intelligence company for the real world, using computer vision to enable checkout-free parking experiences. They are the largest parking network in America and are reinventing parking. They aim to power checkout-free experiences anywhere to make everyday experiences remarkable by giving back time. The Customer Service Representative ensures the highest quality customer service and assists the maintenance team with keeping common areas clean.

Requirements

Experience with automated parking access control hardware and software or a high aptitude for technology.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
Ability to make change.
Ability to read, write and interpret the English language.
Ability to effectively present information in one-on-one and small group situations to customers, clients, supervisors and other employees of the organization.
Ability to apply common sense understanding to carry out detailed but standard written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events.
Exhibits sound and accurate judgment.
Ability to use clock (standard/military time), calculator (optional) or credit card machine to handle transactions.
Ability to maintain a pleasant and mannerly demeanor when speaking on the telephone and with the public.
Ability to effectively respond to customer problems or complaints.
Must be proactive with strong personal drive and proven customer service skills and must be willing to lead by example.
Must be willing to work a flexible schedule.
The employee is frequently required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms.
Specific vision abilities required by this job include close vision.

Nice To Haves

Availability to work 2nd shift, 3rd shift and/or week-ends may be required.
The individual will only be required to have and maintain a valid state-issued driver’s license, with a current address and acceptable driving record, if the individual is expected to be able to drive a company vehicle or drive on company business.

Responsibilities

Ensures customers have a seamless parking experience and facilitates the expedient flow of traffic through the facility
Assists customers in making payment to fully automated revenue control equipment
Goes above and beyond to deliver an exceptional client and customer experience
Assists in the management of the day-to-day activities of the assigned location.
Monitors parkers in pay-in lanes
Makes every customer interaction a moment that matters through friendly and professional conduct.
Willing to assist customers that have forgotten where they parked their vehicle.
Performs other necessary functions as assigned.
Conducts garage and facility audits as required by management.
Counts “bank” of revenue (if required) at beginning of shift to ensure starting total is correct.
Makes change (if required) for customers before transactions.
Quotes rates for parking services.
Gives directions to city locations and assists customers, ensuring they get where they are going quickly and easily.
Resolves customer complaints independently or with the aid of a supervisor.
Answers telephone in a prompt and courteous manner (if required).
Maintains cleanliness of facility and picks up trash in the surrounding area.
Presents themselves professionally (neat appearance and in uniform) at all times while at work.
Arrives to work on time for scheduled shifts.
Completes any other duties that may be assigned by the supervisor.

Benefits

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law.
SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.
Right to Work Poster
SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion.
AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting.
As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool.
If you are hired for the position, your data may become part of your employee records.
If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact [email protected].
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