Customer Assistance Representative I - Temporary

State of Oklahoma • Alva, FL

9d • $18 • Onsite

About The Position

The Customer Assistance Representative – Temporary is responsible for providing services and assistance to taxpayers, customers, or clients and resolving questions and problems concerning state laws or agency policies and procedures. They will respond to requests for publications and forms, analyze information presented to determine the nature of the problem, provide advice on laws, policies, and procedures related to the agency’s business operations, and provide other assistance as needed.

This is the basic level of this job family where employees are assigned responsibilities for performing entry level work in a training status to build their skills in providing services and assistance to clients and customers. In this role they will be assigned tasks which involve responding to routine inquiries concerning required publications and forms, providing required materials and information, and advising customers on various policies and procedures. This will include providing services to both walk-in and telephone customers or because of written inquiries.

Requirements

• One year of experience in clerical office work; or as a customer service representative; or an equivalent combination of education and experience, substituting thirty semester hours of college, which must include six semesters in business or public administration, for the required experience.
• Must be legally authorized to work in the United States without visa sponsorship.
• Knowledge of office methods and procedures
• Knowledge of grammar, punctuation and spelling
• Knowledge of mathematics
• Knowledge of basic bookkeeping procedures
• Knowledge of inventory techniques
• Knowledge of telephone procedures
• Knowledge of standard business communications
• Knowledge of current office technologies
• Skill to operate office machines including computers
• Ability to follow oral and written instructions
• Ability to establish and maintain effective working relationships with others
• Ability to establish and maintain filing systems
• Ability to analyze situations and make decisions in accordance with rules, laws, and regulations
• Good customer, interpersonal and communication skills

Responsibilities

• Reviews and analyzes requests for information and clarification of laws, policies and procedures; provides responses to inquiries concerning filing requirements, due dates, registration procedures and similar data; and conducts research of laws and rules as needed to respond to requests for information or assistance.
• Coordinates with other divisions or units as needed to clarify policies and procedures, determines status of individual accounts, issue clearances, and resolve problems; routes requests for materials, publications, or information to appropriate units for processing.
• Reviews and edits forms to verify computations, status, and other data; determines reporting requirements based on business activity and related laws.
• Reviews records and other data concerning business activity to identify tax accounts that can be closed.
• Conducts inventories of publications, forms, supplies, and other materials as needed; maintains records, files, reports, and other materials
• Being present at the office is an essential function of the job.
• Demonstrates knowledge of and supports mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior.
• Works effectively in team environment, participating and assisting their peers.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree