Customer Service Representative I

Albemarle County Service Authority • Pantops, VA

17d • $52,745 - $63,294 • Onsite

About The Position

The Albemarle County Service Authority (ACSA), a public water and wastewater utility serving the greater Albemarle area, is seeking a qualified Customer Service Representative. This position requires a detail-oriented individual with excellent customer service, communication, and organizational skills who can thrive in a fast-paced environment. The successful candidate will demonstrate professionalism, accuracy, sound judgment, and a commitment to providing exceptional customer service.

Requirements

• Graduation from high school (GED considered)
• 3 or more years of job-related experience
• Considerable experience in MS Office Programs
• Experience in an office setting with extensive public contact and general knowledge of standard office methods and procedures
• The ability to work as a team in meeting daily deadlines

Nice To Haves

• utility billing experience a plus

Responsibilities

• Assisting customers in person, by phone, and via email with billing inquiries, service requests, account changes, payment options, rates, and water consumption concerns
• Processing customer payments, new service applications, service cancellations, deposits, and refunds
• Generating bills, notices, reports, adjustments, and work orders
• Reviewing meter reading data and assisting with high-consumption and leak-related inquiries
• Supporting collection activities and payment arrangements
• Dispatching personnel for service calls and emergencies via radio communication
• Maintaining accurate customer records, files, and departmental inventories

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED