Customer Service Representative I

Bonita Springs Utilities Inc•Bonita Springs, FL

About The Position

This role is within the Member Services department and is classified as Non-Exempt. The primary function is to handle incoming calls with tact and courtesy, perform general clerical duties, and manage financial transactions related to customer accounts.

Requirements

Knowledge of Microsoft Office products (Word, Excel, and Outlook)
Skill in providing quality customer service
Skill in using logic and reason to determine approaches, conclusions, and solutions to issues
Ability to quickly and independently learn new software
Ability to establish and maintain effective and cooperative working relationships with those contacted in the course of work
Ability to multi-task while working within deadlines and shifting priorities
Ability to organize work for timely completion
Ability to follow complex oral and written instructions
Ability to work with minimal supervision
High School Diploma or equivalent
1 or more years of customer service experience

Responsibilities

Handle incoming calls with tact and courtesy
Perform general clerical duties (typing, filing, and data entry)
Determine charges, collect and post payments and deposits, refund money or adjust bills (issue credits)
Balance cash drawers, and prepare daily deposits
Keeps records of customer interactions and transactions, recording details of inquiries, comments or issues, as well as action taken; ensure appropriate changes were made to resolve problems
Issue service disconnect orders
Order bench tests for reported meter malfunctions
Set up new accounts (including construction), collect fees, and issue service orders for new installation and service changes
Other duties as assigned