CUSTOMER SERVICE REPRESENTATIVE I
About The Position
Performs entry-level customer service work. Work involves providing external customer service support and receiving and responding to public inquiries for transit information and/or services as it relates to Mobility Management. Organizes specified activities of the transit program, which includes scheduling and dispatching passenger trips and all modes of transit services. Works under close supervision, with minimal latitude for the use of initiative and independent judgment. Responds to customer inquiries and maintains customer accounts according to specific guidelines and procedures. Communicates with the public in person and other transit agencies, by telephone, by e-mail or regular correspondence, by fax, or over the Internet. Enters information into databases, processes letters to customers, and performs other general clerical services. Reviews and routes mail and other correspondence. May research information to solve customer service problems. May prepare, interpret, and disseminate information concerning agency programs and procedures. May create and maintain activity logs, files, and reports on services. May interpret and explain rules, regulations, policies, and procedures. Performs other such related duties as may be assigned.
Requirements
- Experience in customer service, clerical, or administrative support work
- Graduation from a standard senior high school or equivalent is generally preferred
- Knowledge of principles and practices used in transit operations, planning, dispatching and scheduling
- Knowledge of federal and state transit rules and regulations
- Ability to identify transportation service needs and prepare and implement related work plans
- Ability to monitor, train, motivate and evaluate transit vehicle drivers
- Ability to interpret applicable laws, rules, policies, and regulations
- Skill in the use of standard office equipment and software
- Ability to respond to public inquiries in a timely manner
- Ability to communicate effectively
- Ability to effectively communicate in English and Spanish
- Valid/Current Texas Driver’s License
Nice To Haves
- May require certification in risk management, insurance, safety management, or a related area of specialization
- May be required to be registered, certified, or licensed in a transit area
Responsibilities
- Providing external customer service support
- Receiving and responding to public inquiries for transit information and/or services as it relates to Mobility Management
- Organizing specified activities of the transit program, which includes scheduling and dispatching passenger trips and all modes of transit services
- Responding to customer inquiries and maintaining customer accounts according to specific guidelines and procedures
- Communicating with the public in person and other transit agencies, by telephone, by e-mail or regular correspondence, by fax, or over the Internet
- Entering information into databases
- Processing letters to customers
- Performing other general clerical services
- Reviewing and routing mail and other correspondence
- Researching information to solve customer service problems
- Preparing, interpreting, and disseminating information concerning agency programs and procedures
- Creating and maintaining activity logs, files, and reports on services
- Interpreting and explaining rules, regulations, policies, and procedures
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
