Limited-Service CSR Tier I, CCO (47629)
About The Position
This position is for a Limited-Service CSR Tier I within Contact Center Operations (CCO) supporting Contract Support. Upon completion of training, the CSR will be able to utilize standard technology like telephones, email, and web browsers to provide basic general and claims-specific information by reading pre-scripted responses verbatim. The role involves assisting callers with online applications, completing basic call logs, and referring calls to Customer Service Representative II as needed. Adherence to established policies, standard operating procedures, and privacy rules is essential.
Requirements
- High School diploma or equivalent required.
- Minimum 6 months customer service/secretarial/telemarketing experience required.
- Must be able to speak and read English clearly, professionally and fluently.
- Must be able to type a minimum of 20 WPM.
- Experience working with a PC and the Windows operating system is required.
- Ability to effectively work within established contractual turnaround times required.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
- Proven ability to work as a member of a team is required.
Responsibilities
- Utilize standard technology such as a telephone, e-mail, and web browser.
- Navigate to the appropriate pre-scripted responses which they must read verbatim to provide basic general and claims specific information.
- Follow established and documented policies and standard operating procedures, such as, filling out timesheets and adhering to privacy rules.
- Assist caller with filling out online application and submitting it electronically to plan provider for processing.
- Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read by the CSR to the caller.
- Refer calls as required to Customer Service Representative II.
- Undergo program update training as the program changes.
- May be required to work holidays.
- Overtime may be required.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
