CSR I

MW Components • Columbus, OH

5d

About The Position

This role is responsible for managing customer interactions, processing orders, and coordinating with internal teams to ensure customer satisfaction. The CSR I will handle quote requests, order processing, and provide timely updates on order status. This position requires strong communication, organizational, and problem-solving skills.

Requirements

• Excellent written and verbal communication skills.
• Knowledge of Microsoft Office and strong computer skills.
• Ability to operate all customer service-related systems and software programs effectively.
• Must be an analytical thinker with problem-solving skills.
• Highly organized and detail-oriented.
• Able to effectively facilitate meetings and provide procedural training.
• Good temperament to handle both customer/internal issues, disputes, and emergencies.
• Fluent typist.

Responsibilities

• Promptly respond to customer quote requests by navigating the quote generation process, which typically requires contributions from pricing, scheduling, engineering, and quality teams.
• Process incoming orders and facilitate reviews and responses from pricing, scheduling, engineering, and quality teams.
• Monitor customer supplier websites and promptly respond to RFQs, POs, and other requests and requirements.
• Provide prompt responses to customer requests for order status, pull-in or push-out delivery dates, and expedited production. Proactively notify when an order is about to ship or when it will be late.
• Effectively manage all forms of customer communication, both written and verbal, ensuring all written communication is professional and accurate.
• Coordinate with accounting on establishing customer credit, invoicing, and resolution of past due balances.
• Perform any other duties needed to help drive the organization's vision and abide by its values.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed