CSR I

MW Industries Job Opportunities • Columbus, OH

4d

About The Position

This role is responsible for promptly responding to customer quote requests by navigating the quote generation process, which typically requires input from pricing, scheduling, engineering, and quality teams. The position also involves processing incoming orders, facilitating reviews and responses from various internal teams, and monitoring customer supplier websites to respond to RFQs, POs, and other requests. Additionally, the CSR I will provide timely responses regarding order status, delivery date adjustments, and expedited production, proactively notifying stakeholders of shipment status or delays. Effective management of all customer communications, both written and verbal, is crucial, ensuring professionalism and accuracy. Coordination with the accounting department for customer credit, invoicing, and past-due balance resolution is also a key responsibility. The role may include other duties to support the organization's vision and values.

Requirements

• Excellent written and verbal Communication skills
• Knowledge of Microsoft Office and strong computer skills.
• Ability to operate all customer service-related systems and software programs effectively.
• Must be an analytical thinker with problem solving skills
• Highly organized and detail oriented
• Able to effectively facilitate meetings and provide procedural training
• Have good temperament to handle both customer / internal issues, disputes and emergencies
• Fluent typist

Responsibilities

• Promptly respond to customer quote requests by navigating the quote generation process, which typically requires input from pricing, scheduling, engineering, and quality teams.
• Process incoming orders and facilitate reviews and responses from our pricing, scheduling, engineering, and quality teams.
• Monitor customer supplier websites and promptly respond to RFQs, POs and other requests and requirements.
• Provide prompt responses to customer requests for order status, pull-in or push-out delivery dates, and expedited production.
• Proactively notify when an order is about to ship or when it will be late.
• Effectively manage all forms of customer communication both written and verbal; ensure that all written communication is professional and accurate.
• Coordinate with accounting on establishing customer credit, invoicing, and resolution of past due balances.
• Any other duties needed to help drive our vision and abide by our organization’s values.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed