Customer Service Representative I
About The Position
Sentara Health is currently seeking a full-time remote Customer Service Representative. This position is a full-time, Day Shift role. While it is a remote position, candidates must reside in Harrisonburg/Rockingham County, Staunton/Waynesboro/Augusta County, or the Charlottesville area. The ability to travel on-site is required in case of connectivity issues. The Customer Service Representative is responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling.
Requirements
- High school diploma or equivalent Required
- Two years of customer service experience required
- Previous data entry experience required
- Prior scheduling experience required
- Candidates must reside in Harrisonburg/Rockingham County, Staunton/Waynesboro/Augusta County or Charlottesville area.
- Must be able to travel on-site if you have connectivity issues.
Nice To Haves
- Familiar with Epic beaker preferred
- Experience in a high-volume call center preferred
Responsibilities
- Research and resolution of telephone inquiries from members or patients.
- Handling incoming calls to effectively address issues related to member eligibility, plan prescription benefits, and claim payment issues.
- Addressing patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling.
Benefits
- Market-competitive compensation packages, inclusive of base pay, incentives, and benefits.
- Base pay range for full-time employment is $20.65 - $30.78 hourly.
- Additional compensation may be available for this role, such as shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities.
- Medical, Dental, Vision plans
- Adoption, Fertility and Surrogacy Reimbursement up to $10,000
- Paid Time Off and Sick Leave
- Paid Parental & Family Caregiver Leave
- Emergency Backup Care
- Long-Term, Short-Term Disability, and Critical Illness plans
- Life Insurance
- 401k/403B with Employer Match
- Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
- Student Debt Pay Down – $10,000
- Pet Insurance
- Legal Resources Plan
- Opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
