CUSTOMER SERVICE REP I - BILINGUAL - 73004533

State of Florida•Jacksonville Beach, FL

17h•$38,760 - $49,501•Onsite

About The Position

The Florida Department of Revenue’s Child Support Program is hiring an internal promotional Customer Service Representative I to provide customer support for child support cases through telephone, in-person, chat, and email interactions. The role involves resolving case issues, analyzing case information, coordinating with partners, and making decisions supported by documentation. All duties require effective speaking, reading, and writing in both English and Spanish; additional compensation is provided for this language skill. Similar duties may be assigned in other units. The standard workday is 8:00 a.m. to 5:00 p.m., Monday through Friday. The employee may be required to work outside the regular work schedule. The position is based in Jacksonville.

Requirements

Must currently be an employee of the Florida Department of Revenue.
Two years of experience processing information using a computer system.
Two years of experience conducting research and analyzing information to make decisions.
Two years of experience communicating with others to gather information.
Effective speaking, reading, and writing in English and Spanish.

Nice To Haves

Experience with negotiation techniques in a business setting.
Experience in a customer service environment involving face-to-face interactions.
Relevant education may substitute for required experience.

Responsibilities

Initiate and respond to requests.
Coordinate with internal and external partners.
Research and resolve case issues.
Gather information and analyze case data to determine next steps.
Interview customers in person and/or over the telephone.
Interact with other states, employers, and other business partners.
Make decisions based on case information and provide documentation.
Perform duties by speaking, reading, and writing effectively in English and Spanish.