Bilingual Customer Service Rep

TEKsystems•Kohrville, TX

8d•$22 - $24•Onsite

About The Position

The Client provides healthcare plans for America’s seniors, focusing on preventive care and using data and technology to help physicians make informed recommendations. The Customer Experience Agent supports Medicare Advantage members by responding to inbound inquiries and resolving questions or issues involving benefits, claims, enrollment, and clinical services. The role advocates for members, works with internal teams to reach full resolution, and provides attentive, personalized support. It also involves using internal systems to access member information, documenting interactions, sharing feedback trends, and following operational procedures and regulatory requirements to protect member information. This is a contract-to-hire position based fully onsite in Kohrville, Texas. The stated pay range is $22.00–$24.00 per hour.

Responsibilities

Respond to inbound inquiries from Medicare Advantage members with accurate, timely, and warm support.
Address issues related to benefits, claims, enrollment, and clinical services, advocating for members and collaborating with internal teams to ensure resolution.
Listen actively, de-escalate concerns, and provide personalized, compassionate support.
Use internal systems and tools to access member information while maintaining a human-centered approach.
Document interactions and share feedback trends to improve processes and member experiences.
Follow operational procedures and regulatory requirements to ensure compliance and protect member information.