Customer Service Representative I

The City of Belton • Belton, TX

8h • Onsite

About The Position

Under general supervision of the Director of Finance, the Customer Service Representative I serves as a representative of the Utility Billing Department. Required to greet and assist walk-in customers, offering excellent customer service. Receives, enters, and reconciles daily cash payments. Receives direct supervision from the Director of Finance and exercises no supervision.

Requirements

• High School Diploma or equivalent is required.
• Cash handling experience is preferred.
• Two years’ experience in an office environment is preferred.
• Knowledge of effective customer service skills and public relations techniques with the ability to present the City in a positive and professional manner.
• Knowledge of money handling policies and procedures.
• Knowledge of operation of computerized cash register.
• Knowledge of City ordinances, policies, rules, and regulations regarding the payment of bills, late charges, extensions, etc.
• Knowledge of collection, accounting, and submission of utility revenues.
• Knowledge of time management techniques, with the ability to organize, schedule, assign, delegate, coordinate, and monitor the work to accomplish the most possible in the time available.
• Knowledge of problem-solving techniques for identifying problems, researching, and determining the most appropriate course of action for resolution.
• Knowledge of radio dispatch procedures.
• Basic computer applications including proficiency in Microsoft Office (Word, Excel, PowerPoint and Outlook), and use of the Internet is required.
• Skill in effective oral and written communication.
• Ability to calculate accurate payments due and provide receipts/change effectively and efficiently.
• Ability to balance and reconcile daily receipts.
• Ability to resolve customer complaints and concerns.
• Skill in establishing and maintaining effective working relationships.
• Be punctual and regular in attendance.
• Valid State of Texas Driver’s license.

Nice To Haves

• Cash handling experience
• Two years’ experience in an office environment

Responsibilities

• Greet the walk-in public with excellent customer service.
• Respond to general inquiries for information and directions.
• Answer, screen and direct telephone calls to appropriate department or individual.
• Answer questions concerning payments in a pleasant and friendly manner, under varied demanding and stressful situations.
• Create, update and maintain customer utility accounts.
• Process new service requests, transfers, disconnects, and reconnects.
• Review and explain utility charges and consumption data.
• Investigate billing discrepancies and coordinate corrections.
• Assist with mailings, notices, and public utility communications.
• Receive cash payments made to the City and issue all receipts.
• Empty payment boxes each morning for receipts.
• Receive payments made by walk-in traffic and through the mail.
• Allocate payments to correct accounts.
• Reconcile and balance cash drawer daily and prepare bank deposits.
• Perform other job-related duties as assigned.
• Perform other related duties as assigned by the Director of Finance.
• Maintain regular and consistent attendance for the assigned work hours.

Benefits

• 100% employer paid employee only medical, dental, vision, and basic life insurance premiums.
• Paid vacation, holiday, and sick leave available.
• Participation in the Texas Municipal Retirement System is required.
• Social Security deductions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED