Customer Service Representative I

Kirby Risk•Mount Vernon, IL

11d•$18 - $20•Onsite

About The Position

Customer Service Representative – Electrical Supply Are you someone who enjoys helping customers and finding solutions to their challenges? Do you like a role where you can interact with customers, support sales efforts, and help keep branch operations running smoothly? If so, we want you on our team. At Kirby Risk Electrical Supply, our Customer Service Representatives work directly with customers, vendors, and teammates to ensure orders are accurate, products are available when needed, and customers receive the support they expect.

Requirements

College coursework and/or 2+ years of relevant work experience
Strong written, verbal, and interpersonal communication skills
Detail-oriented with solid organizational and time-management skills
Ability to learn new products, systems, and processes
Valid driver's license required
Ability to work with multi-line phone systems and warehouse operations
Experience with inventory management and loading/unloading shipments
Must have legal status that enables you to work in the U.S. We cannot obtain sponsorship.

Nice To Haves

Experience in business-to-business sales or electrical distribution preferred
Forklift experience a plus

Responsibilities

Provide responsive customer service by phone, email, at the counter, and through order processing
Partner with outside sales representatives to support customer accounts and identify solutions
Coordinate with vendors to help ensure products are delivered accurately and on schedule
Assist with product promotions, training opportunities, and other branch initiatives
Support daily branch operations, including: Counter and Inside Sales, Warehousing and Inventory Management, Vendor and Customer Communications, Order Entry and Product Support