Customer Service Representative I

Tosoh SMD, Inc.•Grove City, OH

4d•Onsite

About The Position

Tosoh SMD, Inc. is a global leader in semiconductor materials. Our superior products help customers introduce cutting-edge technologies that make our lives easier and move us into the future. Our state-of-the-art manufacturing facility and materials laboratory located in Grove City, OH manages the entire life cycle of our products, including supply chain development, research and development, manufacturing, testing and distribution. Our innovative and devoted team of scientists, engineers, metallurgical experts, manufacturers and managers continuously collaborate and strategize to improve and create new materials for a wide range of customers' semiconductor needs. These products are used in many final applications like automotive, mobile devices, computers, artificial intelligence, 5G networks and industrial automation. As one of over 100 Tosoh Corporation's family of companies our motto is "We Make the Material That Makes Your Devices Work". Position Charter The Customer Service Representative interacts with customers and internal operations to provide information in response to inquiries and complaints about products and services that are provided. Position Profile Full-time / Non-exempt Reporting Relationships The Customer Service Representative reports to the Inside Sales Manager.

Requirements

Minimum high school diploma
Ability to lift 40 pounds on a regular basis.
Must be able to stand and walk for long periods of time.
Must be able to wear required personal protective equipment (PPE) as defined by process.

Nice To Haves

Associates degree preferred
Experience in manufacturing environment or inventory control preferred.
Highly organized and pays close attention to detail.
Ability and willingness to be assertive and resourceful in problem solving.
Ability and willingness to communicate effectively with people of various technical levels.
Ability and willingness to maintain professional image through written & verbal communication.
Proficiency with a variety of computer applications including Microsoft Office, ERP systems, and CRM system.
Ability and willingness to develop a working knowledge of Tosoh’s products and product lines in order to discuss with manufacturing, engineering, Research and Development (R&D), customers, and sales on a daily basis.
English and Korean or Mandarin bi-lingual highly valued

Responsibilities

Answer customer inquiries in a timely manner through verbal and written communication.
Process orders by establishing customer profiles, verifying Tosoh and customer part numbers, pricing, specifications, shipping information, and special instructions.
Report order status, problems, and quality issues to field sales and customers.
Resolve problems by effectively communicating information to the appropriate individuals and initiating the proper corrective action.
Expedite work in process to prevent customer production down time.
Navigate and execute order functions in various customer web portals.
Manage customer consignment inventory, resolving any quantity differences.
Follow through on shipments by tracking and communicating shipping details to consignee and resolving discrepancies en route.
Maintain complete and detailed history for each order file including order revisions, returned goods, customer correspondence/inquiries, and shipping documents.
Monitor customer owned inventory by maintaining and organizing controlled documents.
Organize correspondence, quotations, commission statements, and product information.
Support other Customer Service activities as needed.
Understands and adheres to all safety requirements.
Communicates identified risks to leadership and assists in resolution.
Completes all 5S (Sort, Set in Order, Shine, Standardize, and Sustain) standards to maintain a safe, organized, and efficient work environment.
Maintains regular and reliable attendance.
Contributes to culture through alignment with company values and code of conduct.
Maintains a positive attitude, displays enthusiasm for assigned tasks, and communicates effectively and professionally with team members.
Other related duties.