Customer Service I Representative

Covia • Concord, NC

4d • Remote

About The Position

Covia is looking for a dynamic Customer Service Representative I who will have a positive impact on our team located in the Charlotte, NC area. The Customer Service Representative I is responsible for efficiently and accurately processing orders, executing defined policies and procedures and advising customers of any changes or impact to their expectations. The CS Rep I will manage all customer orders as assigned in a fast-paced, remote work environment.

Requirements

• Associate’s degree in business or related field; Bachelor’s Degree preferred
• 2+ years of progressive experience in administrative services and account management
• Basic to intermediate skills in IFS, Salesforce & Microsoft Office, with proficiency in Excel
• Ability to learn ERP Databases, particularly order processing and invoicing
• Detail orientation and the ability to meet deadlines, while collaborating effectively with all stakeholders
• Professional telephone and email etiquette, with an outgoing personality
• Self-motivated, highly organized, and enjoys a fast-paced problem-solving service-driven environment
• Demonstrated experience contributing within a team of professionals to deliver set targets

Responsibilities

• Order entry
• Order Confirmation
• Logistics Coordination
• Invoice Block Resolution
• Customer Complaint Management
• Support Month End Close
• Group mailbox management
• Primary Support for Inbound Phone Calls
• Account Management
• Perform Other Duties as Assigned

Benefits

• Excellent Healthcare Benefits – medical, vision, dental
• 401K with company matching
• Paid Time Off + Paid Holidays
• Disability plans and Life / AD&D
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree