Customer Service Representative I Bilingual Spanish

One80 • Remote - Louisiana, LA

5d

About The Position

We’re seeking a Bilingual (Spanish) Customer Service Representative to serve as the primary contact for customers, agents and clients in the US and Canada. This individual determines appropriate action to be taken using knowledge of products and services, while maintaining quality, productivity, and time-service standards. Focus on providing timely and professional customer service is essential.

Talk with customers, agents and clients by phone and/or web to answer insurance related questions regarding the customer’s account. Follow-up will be needed to ensure accuracy of information, timely response and outstanding customer issues. These calls will be both in an inbound and outbound fashion.
Assist customers with problem resolution to ensure all insurance requirements are met and verifies and enters correct information into the computer using company guidelines
Process policies and related document to ensure accurate and efficient flow through the appropriate processing system.
Provide assistance to other departments when workload dictates.
Consistently achieve departmental standards of productivity and accuracy.
Maintain the security and confidentiality of the facility, computer system, programs, customer and client information.

Requirements

• High school diploma or equivalent required
• At least six months of customer service-related experience
• Fluent in English and Spanish (speaking, spelling, and grammar)

Responsibilities

• Serve as the primary contact for customers, agents and clients in the US and Canada.
• Determine appropriate action to be taken using knowledge of products and services, while maintaining quality, productivity, and time-service standards.
• Provide timely and professional customer service.
• Talk with customers, agents and clients by phone and/or web to answer insurance related questions regarding the customer’s account.
• Follow-up to ensure accuracy of information, timely response and outstanding customer issues.
• Assist customers with problem resolution to ensure all insurance requirements are met.
• Verify and enter correct information into the computer using company guidelines.
• Process policies and related documents to ensure accurate and efficient flow through the appropriate processing system.
• Provide assistance to other departments when workload dictates.
• Consistently achieve departmental standards of productivity and accuracy.
• Maintain the security and confidentiality of the facility, computer system, programs, customer and client information.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED