Customer Service Representative - Bilingual (English/Spanish)
About The Position
Apoyo Financiero, Inc. is hiring bilingual talent for our Santa Ana branch. This opportunity is ideal for bilingual candidates with experience in sales, customer service, call center, collections, retail, cashier, or direct customer-facing roles. Previous financial services experience is not required. At Apoyo Financiero, we provide complete training in the credit cycle, financial education, and responsible credit history management. We are looking for individuals who want to do more than sales or customer service. We are looking for people who want to grow and become Financial Credit Specialists. Through your work, you will help our community cover financial needs, reach important goals, fulfill dreams, and learn how to make better financial decisions to protect and build their credit history. Our commitment goes beyond offering financial products. We are here to guide, educate, and support our community with respect, responsibility, and empathy. At Apoyo Financiero, we provide the training and continuous development you need to build a stable career in the financial services industry.
Requirements
- Bilingual (English/Spanish)
- Minimum 1 year of customer service experience (Retail, Sales, Financial Services)
- Service-oriented
- Able to resolve customer concerns professionally
- Strong phone presence; comfortable with high call volume
- Strong numeric/data accuracy
- Computer proficiency (typing speed 40 wpm minimum)
- Self-motivated with a strong desire for professional growth
- Open to ongoing coaching and committed to becoming an expert in consumer credit
- High School diploma required
- Must be able to maintain strict confidentiality of client information
Nice To Haves
- Experience in sales
- Experience in collections
- Experience in call center
- Experience in retail
- Experience as a cashier
- Experience in direct customer-facing roles
- Previous financial services experience
- College degree preferred
- Gusto por trabajar con metas, seguimiento y servicio al cliente
- Capacidad para explicar información de manera clara, profesional y respetuosa
- Interés en ayudar a la comunidad a través de educación financiera y orientación responsable
- Deseo de crecer dentro de una empresa estable
Responsibilities
- Help our community cover financial needs
- Help our community reach important goals
- Help our community fulfill dreams
- Educate community members on making better financial decisions to protect and build their credit history
- Guide, educate, and support our community with respect, responsibility, and empathy
- Provide customer service
- Handle customer concerns professionally
- Maintain strict confidentiality of client information
Benefits
- Medical benefits
- 401(k) Retirement plan
- Paid holidays
- Vacation days
- Sick days
- Bereavement (direct family)
- Training and leadership development
- Inspiring career path with internal growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
