Customer Service Representative - Housing

City of Concord • Concord, CA

8d • Onsite

About The Position

The purpose of this position is to provide customer service through telephone or direct contact for the maintenance needs of Public Housing residents.

Requirements

• Customer service principles and practices
• Modern office equipment
• Basic mathematical concepts
• Fine dexterity, lifting, carrying, sitting, reaching, handling, kneeling, crawling, pushing/pulling, climbing, vision, foot controls, balancing, bending, crouching, hearing, twisting, talking.
• Light Work: Exerting up to 20 pounds occasionally, 10 pounds frequently, or negligible amounts constantly AND/OR walking or standing to a significant degree.
• Incumbents may be subjected to physical hazards.
• Providing customer service
• Keyboarding
• Operating a computer and related software applications
• Basic Microsoft Office
• Performing basic mathematical calculations
• Preparing routine reports
• Prioritizing
• Operating modern office equipment
• Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.

Responsibilities

• Assists customers by obtaining information or records, responding to inquiries, directing visitors to proper department, and scheduling appointments.
• Prepares, verifies, and balances a variety of routine logs and reports.
• Performs administrative duties such as inventory management, equipment maintenance, p-card reporting, filing, typing, and package delivery.
• Provides back-up coverage for payroll and rental payments for Public Housing Department.
• Documents customer information from the general public regarding complaints, service requests, commendations, surveys, and general inquiries.
• Inputs incoming work order requests for Public Housing residents into the HAB system.
• Performs other similar duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed