Customer Service Representative - Housing
City of Concord•Concord, NC
•$23 - $23•Onsite
About The Position
The purpose of this position is to provide customer service through telephone or direct contact for the maintenance needs of Public Housing residents.
Requirements
- Customer service principles and practices
- Modern office equipment
- Basic mathematical concepts.
Responsibilities
- Assists customers by obtaining information or records, responding to inquiries, directing visitors to proper department, and scheduling appointments.
- Prepares, verifies, and balances a variety of routine logs and reports.
- Performs administrative duties such as inventory management, equipment maintenance, p-card reporting, filing, typing, and package delivery.
- Provides back-up coverage for payroll and rental payments for Public Housing Department.
- Documents customer information from the general public regarding complaints, service requests, commendations, surveys, and general inquiries.
- Inputs incoming work order requests for Public Housing residents into the HAB system.
- Performs other similar duties as required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
