Call Center Representative

TEKsystems • Plymouth Charter Township, MI

12d • Onsite

About The Position

As a Customer Service Representative, you’ll be the friendly, knowledgeable voice that customers rely on. This is your chance to join a supportive team, grow your skills, and make a real difference every day. This is a Contract to Hire position based out of Plymouth, MI.

Requirements

• 1+ year of recent high-volume call center experience (within the last 2–3 years).
• Strong customer service and multitasking abilities.
• Typing speed of at least 30 WPM.
• Comfort navigating multiple computer systems.

Nice To Haves

• Call center experience
• Data entry accuracy
• Computer proficiency

Responsibilities

• Handle inbound and occasional follow-up calls in a fast-paced call center environment.
• Answer questions about prior authorizations, general inquiries, and confidential information.
• Accurately enter and update customer information across multiple systems.
• Deliver top-notch customer service with professionalism and attention to detail.
• Manage 50–100 calls per day, depending on complexity.
• Use various programs to track and document customer interactions.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed