Customer Service Representative-Fitness (Remote - $15/hr)

American Specialty Health Incorporated

76d•Remote

About The Position

American Specialty Health Incorporated is seeking a Customer Service Representative-Fitness for its Customer Service-Fitness department. The role provides customer service to members seeking or using ASH’s Fitness programs. This is a work-from-home position that will be trained remotely. The employee must work in a designated home work area and use company-provided technology equipment. A stable internet connection is required, with a minimum consistent speed of 50 Mbps download and 10 Mbps upload; 100 Mbps download and 20 Mbps upload is recommended for higher-quality video meetings. The representative responds to calls from members, fitness clubs, and health plans; answers questions about ASH Fitness products and programs; records call information; and follows established policies and procedures. The position also involves collecting necessary information and payments when needed, routing issues for research or supervisor assistance, completing follow-up within required timeframes, and cooperating with other department personnel. The role is primarily sedentary and is performed in a work-from-home environment.

Requirements

High school diploma or GED certificate.
At least 1 year of experience performing customer service duties.
Basic experience using Microsoft Office.
Ability to interact positively and respectfully and establish and maintain cooperative working relationships.
Ability to provide excellent customer service to internal and external customers.
Excellent listening and interpersonal communication skills.
Ability to organize, prioritize, multitask, and manage time effectively.
Accuracy and productivity in a changing environment with constant interruptions.
Ability to analyze information, problems, issues, situations, and procedures to develop effective solutions.
Ability to exercise strict confidentiality.
Ability to work from home in a designated work area with company-provided technology equipment.
Stable internet connection with a consistent minimum speed of 50 Mbps download and 10 Mbps upload.
Ability to see, speak, and hear other personnel and/or objects; communicate verbally and in writing; travel within and around the facility or work-from-home environment; use a telephone, computer keyboard, and mouse; and lift up to 10 lbs.

Nice To Haves

Inbound call center experience.
Experience in healthcare.

Responsibilities

Receive and respond to telephone calls from members, fitness clubs, and health plans.
Maintain knowledge and understanding of ASH Fitness products and programs.
Answer incoming calls professionally, accurately, promptly, and courteously.
Determine the nature of each call and record information in the appropriate system.
Answer member questions by following standard policies and procedures.
Coordinate collection of necessary information, including member co-pays or payments when needed.
Forward documentation to the Research Team when an issue requires additional action.
Research unique questions using available resources and refer difficult issues to a Supervisor for answers.
Handle issues requiring additional action within necessary timeframes.
Manage time to meet call-answering timeframes and conduct timely follow-up.
Attend and participate in meetings to discuss issues and foster teamwork.
Respond to requests from other ASH department personnel, contacting clubs and members as required.
Perform other duties as assigned.
Comply with all policies and standards.