Remote Customer Service Representative - Dispatcher

SolvOne • Portland, OR

16h • Hybrid

About The Position

SolvOne is seeking a Remote Customer Service Representative Dispatcher to join our growing team. We provide 24/7/365 service for clients in the Petroleum Industry. When a gas station requires maintenance, our CSRs dispatch a technician to the location. This role offers the opportunity to work from home, saving commute time and costs. SolvOne provides necessary equipment and paid training. A positive work environment with opportunities for growth and internal promotion is emphasized.

Requirements

• 1 year of customer service experience.
• A strong internet connection and the ability to set up a home office with company-provided equipment.
• Must be a resident of Oregon or SW Washington.
• A positive attitude, great work ethic, and a passion for helping others.
• Dependability and commitment to being on time and ready to work.
• Dedicate full attention to work, not providing care for others during work hours.
• Ability to learn new information, policies, and skills including software and petroleum industry knowledge.
• Demonstrate an organized and accurate approach, have strong problem-solving and prioritization skills.
• Proficiency with computers, including Microsoft Office, Outlook, and general internet navigation.
• Ability to work at a desk and effectively utilize a phone and computer for the length of the shift.
• Successfully pass a computer skills assessment, training evaluations, and the trial service period.
• Successfully pass a pre-employment drug screen and background check.

Nice To Haves

• Bilingual is a plus but not a requirement.

Responsibilities

• Dispatch technicians to gas station maintenance locations.
• Provide customer service via phone and computer interactions.
• Learn new information, policies, and skills, including software and petroleum industry knowledge.
• Demonstrate an organized and accurate approach to problem-solving and prioritization.
• Effectively utilize a phone and computer for the length of the shift.
• Provide care for others during work hours.

Benefits

• Work from home
• Option to work at our office in Cedar Hills if desired
• Pay rate of $18.00 an hour starting
• Internal growth and wage increase opportunities
• Internal promotion opportunities for Technical Support, Project Management, Leadership, and Training Departments
• Fun and rewarding environment with giveaways and employee recognition programs
• Small training classes for individual attention
• Regular coaching sessions
• Review of quality and performance metrics
• Recognition for a job well done
• Medical and dental insurance
• Long-term disability and life insurance
• Paid vacation and sick time
• Holiday pay
• 401k savings plan
• Referral bonuses
• Wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees