Service Customer Care Representative / Dispatcher

Crown Equipment Corporation • Fort Wayne, IN

1d • Onsite

About The Position

Crown Equipment Corporation, a global leader in lift truck manufacturing, is seeking a Service Customer Care Representative / Dispatcher. This role involves processing incoming calls from customers and service technicians, dispatching technicians, managing payroll hours, handling parts and service billing, creating work orders, maintaining records, and assisting other departments as needed. Crown Equipment Corporation operates globally with numerous manufacturing facilities and retail locations, providing comprehensive material handling solutions and support services.

Requirements

• Less than 2 years related experience
• High school diploma or equivalent
• Legally authorized to work in the United States

Nice To Haves

• Excellent phone skills
• Good communication, organizational, math and computer skills
• Experience with Microsoft Office
• Leadership skills
• Technical experience and knowledge
• Ability to multitask

Responsibilities

• Process incoming calls from both Crown customers and Service Technicians
• Dispatch technicians
• Enter technician payroll hours
• Process parts and service billing
• Create daily work orders
• Maintain records and files
• Assist other departments as needed

Benefits

• Health/Dental/Vision/Prescription Drug Plan
• Flexible Benefits Plan
• 401K Retirement Savings Plan
• Life and Disability Benefits
• Paid Parental Leave
• Paid Holidays
• Paid Vacation
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees