Customer Service Representative / Dispatcher

Specialized Staffing•Jefferson, IN

3d•Onsite

About The Position

This opening with a growing service-based company is designed as a full-time Customer Service Representative / Dispatcher role supporting both customers and field technicians throughout the day. This position is ideal for someone who enjoys staying busy, managing multiple moving parts, and communicating with both customers and technicians in a fast-paced environment. The company is looking for someone organized, dependable, detail-oriented, and comfortable handling scheduling, dispatching, customer communication, and administrative support responsibilities. It’s a match for someone who enjoys multitasking, staying organized, and keeping operations running smoothly throughout the day. This role is great for someone who is customer-service minded, detail-oriented, and comfortable balancing phones, scheduling, technician communication, and administrative responsibilities in a busy office environment.

Requirements

Prior customer service, dispatching, scheduling, or office experience preferred
Strong communication and organizational skills
Ability to multitask and prioritize in a fast-paced environment
Comfortable speaking with customers and technicians throughout the day
Strong attention to detail and follow-through
Computer proficiency and ability to learn Service Titan and QuickBooks systems
Dependable attendance and professional demeanor
Ability to understand and communicate (talk-read-hear) work instructions

Responsibilities

Answering incoming customer calls in a professional and timely manner
Scheduling service appointments and gathering detailed job information for technicians
Updating customer information and notes within Service Titan
Communicating customer concerns, special instructions, and scheduling details clearly to technicians
Dispatching and prioritizing service calls based on urgency, technician availability, and customer needs
Monitoring technician schedules throughout the day and adjusting dispatching as needed
Following up with technicians after jobs regarding parts, returns, purchase orders, and additional scheduling needs
Scheduling return visits and documenting notes regarding parts or follow-up work required
Sending appointment reminders and confirming prepaid maintenance visits with customers
Assisting with miscellaneous office tasks including ordering supplies, stocking break room items, and mailing customer materials
Printing and organizing weekly truck inspection reports
Assisting with outbound customer calls, pricing support, and additional office projects as assigned
Eventually assisting with invoice processing, exporting invoices to QuickBooks, scanning paperwork, and maintaining accurate job records