CSR/Dispatcher (55586)

MIKES MECHANICAL SERVICES LLC•Lewiston, ID

3d•$17 - $23•Onsite

About The Position

Mike’s Mechanical is hiring for a Customer Service Representative/Dispatcher! Servicing the Lewis & Clark Valley for over 30 years with an A+ Rating with the Better Business Bureau, we're looking for motivated and hardworking individuals to join our team! For over 30 years Mike’s has been committed to taking care of the Lewis/Clark Valley’s comfort needs. What started out as a small HVAC service and install company has grown to include electrical and plumbing for all types of residential and commercial projects.

Requirements

Outstanding Customer Service both in person and over the phone
Excellent communication both verbally and written
Previous scheduling/dispatching experience
Proficient with Excel, Word, Outlook and other related software
Strong multitasking ability
Must be able to work independently as well as part of a team
Upbeat Personality
Organized
Adaptable to change
Basic understanding of administrative and clerical procedures and systems
Ability to quickly learn new computer software helpful
Strong time management skills
Ability to maintain a high level of professionalism and customer service standards in stressful situations
Hard working, self-starter with a positive attitude and respectful
Excellent problem-solving, analytical skills and decision making
High school diploma and/or equivalent
Minimum of 6 months of previous experience as a dispatcher

Responsibilities

Greet all customers, determine their needs, and direct to proper personnel
Answer calls providing excellent customer service, determine their needs, and schedule appointment or route calls/messages to appropriate department and/or personnel
Return customer calls and website requests to book appointments
Appropriately book appointments within our system
Assist with other scheduling tasks, including but not limited to calls for reoccurring services, scheduling return trips, calling on open estimates, and coordinating schedules between departments
Manage schedules for efficient routes, proper tech assignment, and customer satisfaction
Manage open jobs to ensure quick return appointments for customers
Act as a first point of contact for technicians in the field needing information from the office
Updating customer contact information in our system
Collect customer payments
Data entry
Creation of spreadsheets or documents
Organizing information from reports or spreadsheets
Assists management team and other departments as needed
Other administrative duties as needed
Other duties as assigned