Compliance Dispatcher/CSR

StationServ•Saint Martinville, LA

7h•Hybrid

About The Position

StationServ is seeking a proactive, action-oriented Compliance Dispatcher/CSR (Customer Service Representative) to provide administrative and dispatch support to the Compliance Services Service Manager. This role serves as the operational backbone of the branch – coordinating field technician schedules, optimizing service routes, and acting as the primary liaison between technicians and customers. The ideal candidate thrives in a fast-paced environment, takes initiative without waiting to be told, and delivers responsive, professional support to both internal teams and external customers.

Requirements

Proven experience as a high-volume dispatcher, successfully managing schedules for 15+ field technicians.
Demonstrated experience with route and logistics scheduling to optimize field operations.
Proficiency in Microsoft 365, including Word, Excel, Outlook, and Teams.
Ability to work in Sage, Pass Tools, and other customer-facing systems/channels.
Strong customer service orientation with the ability to deliver clear, empathetic, and professional communication.
Proven ability to work well under pressure in a fast-paced, deadline-driven environment.
Self-starter who takes initiative and follows through on tasks with minimal supervision.
Strong interpersonal skills with the ability to serve as an effective liaison between technicians and customers.

Nice To Haves

Prior experience in the petroleum equipment, field service, trades industry, or similar industry.
Experience with dispatch, scheduling, or CRM software.
Familiarity with ADP Workforce or similar HRIS/workforce management platforms.
Associate degree or equivalent combination of education and experience.

Responsibilities

Manage high-volume daily dispatch for a field team of 15+ compliance technicians, assigning and adjusting work orders in real time.
Build and optimize technician routes and schedules to maximize field efficiency and minimize windshield time.
Serve as the primary point of contact and liaison between field technicians and customers, ensuring clear and timely communication.
Monitor and prioritize urgent customer emails and phone requests, escalating time-sensitive issues appropriately.
Provide day-to-day administrative support to the Service Manager, including data entry, documentation, and reporting in Microsoft 365 (Word, Excel, Outlook, Teams).
Proactively identify scheduling conflicts, service delays, or coverage gaps and resolve them before they impact customers.
Maintain accurate dispatch, service, and compliance records in company systems, including Sage and Pass Tools.
Communicate and coordinate with customers across multiple channels as needed to support service delivery.
Adapt quickly to new systems, tools, and processes as the department grows and evolves.
Foster a team-oriented, collaborative environment with technicians, branch staff, and customers.
Model and promote StationServ's culture and core values in all interactions.
Perform other duties as assigned.