Customer Service/Dispatcher
About The Position
Carolina Cool is seeking an energetic, organized, people-loving professional to join their team as a Customer Service Representative / Dispatcher. This role is described as the 'heartbeat of the operation' and is crucial for keeping homes comfortable, customers smiling, and the team moving fast. The position involves supporting HVAC, Plumbing, and Electrical teams by managing customer interactions, scheduling, and dispatching technicians. It's a dynamic role in a fast-paced environment where every day is different, offering the opportunity to play a significant part in delivering outstanding service.
Requirements
- Strong communication and customer service skills
- Positive attitude and ability to stay calm under pressure
- Organized, dependable, and detail-oriented
- Comfortable using scheduling software and computer systems
- Team player who enjoys a fast-moving environment
- Ability to work remote weekends during peak season
Nice To Haves
- Service Titan experience
Responsibilities
- Answer customer calls and provide friendly, professional support
- Schedule and dispatch technicians for service and maintenance calls
- Keep routes organized and efficient so our teams can serve more customers
- Communicate job details, schedule updates, and changes with technicians throughout the day
- Monitor call progress and make real-time scheduling adjustments when needed
- Help coordinate urgent and emergency service calls
- Maintain accurate customer and job information in our scheduling system
- Help create a smooth, positive experience for both customers and field teams
Benefits
- Health, dental, and vision insurance
- Paid time off and paid holidays
- Opportunities for advancement and career growth
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
