Customer Service Dispatcher
About The Position
In this role, you’ll join a team that prioritizes 'people first' in every decision we make. You’ll be the central link between our customers and our field technicians, backed by a management team, and owner, who are genuinely invested in your success. Our team is dedicated and driven, but we always make space for community; our monthly summer BBQs are a favorite tradition where the entire crew gathers to relax and recharge. If you're looking for a supportive, close-knit crew, you’ll fit right in here. About Us R&R Heating & Air Conditioning is a local family business and one of the largest HVAC companies in the Inland Northwest. We are dedicated to quality, serving our community, and deeply investing in our team. This is a place to build a lifetime career in a skilled trade, not just a job. We support our people with structured training, direct investment, and a strong culture of promotion from within.
Requirements
- Strong organizational and multitasking skills
- Excellent communication skills (both with customers and internal teams)
- High attention to detail and accuracy
- Ability to adapt quickly and stay effective as priorities shift throughout the day
- Proficient with complex software interfaces
Nice To Haves
- Experience dispatching for a service based company
- Familiarity with Service Titan or similar software
- Basic understanding of HVAC plumbing and electrical systems
- Experience using software or logic-based systems to minimize drive time
Responsibilities
- Manage and optimize the dispatch board to ensure maximum efficiency and productivity
- Dispatch technicians based on skillset, availability, urgency, and location
- Coordinate and schedule sold work (installations, repairs, and projects)
- Resolve customer concerns quickly, professionally, and with care
- Accurately document and update all job information in ServiceTitan
- Support field teams to ensure smooth workflow and job completion
Benefits
- Clear career path and advancement opportunities
- Competitive Pay
- Tuition reimbursement
- Paid time off and holidays
- Health, dental, and vision insurance
- Kayaks and paddleboards available for employee use
- Employer Paid Life Insurance with EAP
- Seasonal Event Tickets
- 401(k) with company match
- A team-focused culture that values safety, accountability, and growth
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
