Customer Service Rep/ Dispatcher

Sewer Squad•Ajax, ON

10d•CA$20 - CA$24•Onsite

About The Position

Be the voice that customers trust and the bridge that keeps our team running smoothly. At Sewer Squad, we don’t just fix plumbing problems, we protect homes, restore comfort, and make bad days better. For the past 8 years, we’ve proudly served the Greater Toronto Area with unmatched expertise, advanced tools, and a big dose of human care. Now we’re looking for a Customer Service Representative/Dispatcher who knows how to turn a ringing phone into a smile on the other end. We create an environment where our team members feel valued, well-equipped, and enthusiastic about coming to work each day. At Sewer Squad, we empower our employees to achieve the work/life balance they've always wanted while enjoying their career every day.

Requirements

2-3 years of experience in customer service, dispatch, or inside sales
Exceptional communication skills: written, verbal, and listening
Quick thinker with the ability to prioritize in a fast-paced environment
Tech-savvy and comfortable learning new software
Detail-oriented, accurate, and reliable
Ability to be available for on-call weekends/holidays as required
Professional, positive, and able to keep calm under pressure
Highly organized in prioritizing work and multi-tasking

Responsibilities

Answering calls and emails and will be the first point of contact for customers.
Effectively communicate between customers and service technicians to schedule work orders in a timely manner.
Promote customer satisfaction by converting incoming customer calls into booked service appointments.
Meeting and exceeding sales targets through effective sales techniques.
Developing and maintaining relationships with new and existing clients.
Conducting market research and analyzing sales data to identify new sales opportunities.
Preparing and delivering sales pitches to potential clients.
Generating leads.
Providing regular reports on sales activity and performance.
Collaborating with other departments to ensure customer satisfaction.
Ensuring health and safety policies and company policies are adhered to.
Performing all job functions in a safe and healthy manner, abiding by all health and safety rules and regulations.
Adhering to all federal, provincial, municipal and city plumbing codes.
Other tasks as assigned.