Customer Experience Specialist/Dispatcher
NearU, and Affiliate Regional HVAC Branches•Dudley, NC
•Onsite
About The Position
Jackson & Sons is seeking a dependable, organized, and customer-focused Customer Service Representative (CSR) / Dispatcher to support daily operations by coordinating schedules, communicating with customers, and dispatching technicians efficiently. The ideal candidate will have strong communication skills, the ability to multitask in a fast-paced environment, and a commitment to providing exceptional customer service. Experience with ServiceTitan is preferred but not required.
Requirements
- High school diploma or equivalent required
- Previous customer service, dispatch, administrative, or call center experience preferred
- Proficiency in Microsoft Office and basic computer applications
- Excellent organizational and multitasking abilities
- Ability to work independently and as part of a team
- Strong problem-solving and time management skills
- Ability to remain calm and professional in high-volume situations
Nice To Haves
- Experience with ServiceTitan or similar dispatch/scheduling software preferred but not required
- Experience in HVAC, plumbing, electrical, service, or logistics industries
- Knowledge of scheduling and dispatch systems
- Bilingual communication skills are a plus
Responsibilities
- Answer inbound customer calls, emails, and service requests professionally and courteously
- Schedule and dispatch technicians according to customer needs and operational priorities
- Monitor job progress and communicate updates to customers and field personnel
- Maintain accurate records of schedules, work orders, customer interactions, and dispatch logs
- Coordinate with operations staff to ensure timely completion of services
- Resolve customer concerns or escalate issues when necessary
- Assist with data entry, filing, reporting, and other administrative duties
- Ensure compliance with company policies, safety standards, and procedures
- Provide exceptional customer service while maintaining professionalism under pressure
Benefits
- Competitive pay
- Health insurance
- Paid time off
- Retirement plan options
- Opportunities for growth and advancement
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
