Customer Experience Specialist
About The Position
This position is ideal for someone who is naturally warm, highly dependable, and takes pride in creating a great experience for every child and family. At British Swim School, you are not just working a shift—you are part of a mission to help children gain lifesaving water safety skills. As a Deck Ambassador (Customer Experience Specialist), you are the welcoming face of our swim school. Parents rely on you. Children look to you for reassurance. Your role makes a real difference every single day. We are looking for someone who is friendly, reliable, and takes ownership of their responsibilities.
Requirements
- Must be 18 or older
- Weekend availability
- Comfortable in a warm pool environment
- Able to stand and move for several hours
- Comfortable using tablets and apps
Nice To Haves
- Customer service experience is a plus, but we will train the right person.
Responsibilities
- Welcome families and help children feel comfortable
- Check swimmers in and direct them to their lessons
- Support instructors and parents during lessons
- Help keep the pool deck organized and running smoothly
- Set up and clean up equipment
- Provide outstanding customer service
Benefits
- Paid training
- Paid birthday off
- Free uniform and swag
- Monthly paid team training (with lunch)
- Supportive, positive work environment
- Opportunities for advancement
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
