Customer Service Representative - Customs Brokerage
About The Position
This role is responsible for ensuring a smooth and timely customs process flow, accurate data entry into operational systems, and tracking/tracing of customs files. The representative will also handle client billing, understand and interpret import/export customs procedures, and transfer customs declaration information. A key aspect of the role involves ensuring compliance with regulations, supporting process improvement initiatives, and participating in AI and automation efforts by identifying manual tasks, supporting AI-enabled tools, and documenting standard operating procedures. The position also requires analyzing trends and performance data, collaborating with cross-functional teams, and providing analytical, documentation, and administrative support.
Requirements
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
- Strong desire to learn
- Good computer skills (Excel, Word, PowerPoint)
- Strong interest in data analytics, AI, automation, and process improvement
- Intermediate to advanced Microsoft Excel skills (data analysis, formulas, pivot tables)
- Analytical mindset with strong attention to detail
- Ability to multi‑task, prioritize, and stay organized in a fast‑paced environment
- Proactive, curious, and eager to learn new technologies
- Strong written, verbal, and interpersonal communication skills
- Comfortable working independently and collaboratively in a professional environment
Nice To Haves
- Understanding of transportation documentation and terms is a plus
- Familiarity with data visualization or analytics tools (e.g., Power BI, Excel, Co-Pilot, etc) is a plus
Responsibilities
- Ensure smooth and timely customs process flow
- Ensure accurate and timely data entry into our operational system
- Track and Trace Custom files and reporting
- Ensure accurate and timely client billing
- Understand all the elements of the import and export customs Desk Level Operating Procedure and correctly interpret this information to fulfill our customer’s instructions and expectations.
- Transfer customs declaration information from documents, or other sources into the customs entry system to allow for the build of a valid customs declaration
- Assist with verification of customs declaration information and the submission of such to the customs authority
- Ensure compliance at all times to regulations
- Support process improvement initiatives by analyzing workflows, identifying gaps, and recommending efficiency improvements
- Participate in AI and automation initiatives, such as: Identifying repetitive or manual tasks suitable for automation, Supporting AI‑enabled tools (e.g., reporting automation, workflow optimization, data analysis support)
- Help document standard operating procedures (SOPs) and process changes
- Analyze trends and performance data to support leadership decision‑making
- Collaborate with cross‑functional teams across the branch to support operational initiatives
- Provide analytical, documentation, and administrative support as needed
Benefits
- Excellent benefits
- Personalized development plan with a diversity of training methods
- Career opportunities within the company (local, regional and globally)
- Option to take part of our Employee Stock Purchase Plan
- Diverse benefit package
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
