Customer Service Representative-Clinical (Remote, $15/hour)

American Specialty Health Incorporated

41d•Remote

About The Position

American Specialty Health Incorporated is seeking a Customer Service Representative to join our Customer Service-Clinical department. The primary function of this position is to answer incoming calls from Providers, Members and Health Plans. The calls are focused on assisting callers with a wide range of topics from benefit information to problem resolution. This position will be trained remotely and must be able to work from home (WFH) in a designated work area with company-provided technology equipment. This WFH position requires you have a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network. The internet connection must have a consistent 50 down/10 up Mbps minimum internet speed. 100 down/20 up is recommended to support higher quality video meetings.

Requirements

High School Diploma or GED certificate required.
1 year experience performing customer service duties; inbound call center experience preferred.
Basic computer skills.
Strong verbal communication skills.
Ability to utilize and maneuver in multiple systems during a single interaction.
Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.
Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.
Ability to effectively organize, prioritize, multi-task and manage time.
Demonstrated accuracy and productivity in a changing environment with constant interruptions.
Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions.
Ability to exercise strict confidentiality in all matters.

Nice To Haves

inbound call center experience preferred

Responsibilities

Receives and responds to incoming telephone calls.
Answer incoming calls/chats and outgoing calls in a professional, accurate, timely and courteous manner.
Communicates professionally at all times.
Ascertain the nature of the call and record information in the ASH proprietary systems.
Look up caller information using proprietary ASH systems and provide information to the caller.
Forward logs requiring further research to the appropriate department.
Utilize appropriate resources, including those online; to provide timely responses.
Manage time to ensure calls are answered within required timeframes and appropriate follow up is done in a timely manner.
Meet or exceed minimum key job accountabilities established for the Customer Service Representative position.
Maintains safe, secure, and healthy work environment by following all legal and compliance requirements.
Complete all ASH and CSS trainings timely.
Attends weekly staff and other meetings to discuss issues and foster teamwork among department personnel.
Responds to requests for internal and external customers and/or clients, as required.
Performs other duties as assigned.
Complies with all policies and standards.