Customer Service Representative - Billing

Water Technologies•Norfolk, VA

21h•Hybrid

About The Position

This role is responsible for managing all aspects of the billing cycle, ensuring accurate and timely invoice processing, and maintaining strong customer relationships through efficient resolution of billing inquiries. Key Characteristics Strong customer service mentality Attention to detail and effective organizational skills Ability to manage and track multiple activities Ability to learn and apply policies and procedures to daily work Effective communication skills Professional interaction and collaboration with internal and external customers

Requirements

2 years of experience in billing, invoicing, accounts receivable or related field
2 years Customer Service experience
2 years SAP experience or equivalent
Proficiency in spreadsheets such as Microsoft Excel or Google Sheets
Experience with electronic billing systems
Problem-solving ability
Ability to work under pressure in a fast-paced environment
Strong analytical, organization, and time management skills
Strong verbal and written communication skills
Strategic thinker and results oriented
Team player
Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity

Nice To Haves

Bachelor's degree in Accounting or Finance
Knowledge of accounting principles and practices
Experience in high-volume billing environment

Responsibilities

Process and generate accurate customer invoices in a timely manner
Investigate and resolve customer invoice issues to facilitate cash collection
Maintain billing systems and customer accounts
Review and verify billing information against various customer contracts and translate the billing strategy into SAP
Reconcile billing records and reports
Coordinate with sales and accounting teams to ensure billing accuracy
Maintain organized billing documentation and records
Assist in month-end closing procedures
Develop and enhance reporting around POs, customer invoicing summaries, and more to better communicate our financial performance with account managers and finance teams
Maintain PO table within SAP and for individual customers proactively to ensure timely entitlement capture
Improve invoicing processes to simplify current procedures as well as maintain current procedures.
Other projects as assigned