Customer Service Representative - Bilingual Spanish (Public Service Representative 3)
About The Position
This position is with the Workers' Compensation Division (WCD), which administers, regulates, and enforces the laws and administrative rules governing the Oregon workers' compensation system. The Department of Consumer and Business Services (DCBS) is a progressive business regulatory state agency dedicated to the mission of protecting and serving Oregon's consumers and workers while supporting a positive business climate. The department administers state laws and rules governing workers' compensation, occupational safety and health, financial institutions, insurance companies and building codes. The department has consumer protection and education programs, offices, and ombuds to help consumers, injured workers, and businesses. This position is represented by the Service Employees International Union (SEIU).
Requirements
- Two years of experience in customer service.
- One year of customer service experience must have included explanation of rules, regulations, and policies and responsibility for dealing with unique or unusual situations.
- Spanish bilingual skills are required for this position. The successful candidate must be able to speak, read, write, and interpret Spanish fluently.
- A resume and cover letter are required.
- Must be able to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States within three days of hire.
- Must be authorized to work in the United States.
Nice To Haves
- Reception or front desk related experience
- Demonstrated experience with multi-line phones
- Experience with administrative tasks such as scheduling meetings, taking meeting minutes, and data entry
- Strong organizational skills
Responsibilities
- Serve as the front-line first point of contact for the public, handling telephone and in-person inquiries related to the Workers' Compensation Division and DCBS Director’s office.
- Provide administrative support to WCD program areas by performing general office tasks and duties.
- Conduct electronic system-specific research.
- Interact with internal and external customers and stakeholders through web-based and telephonic means.
- Provide general clerical support.
Benefits
- Work/life balance
- 11 paid holidays a year
- Competitive benefits package
- Advancement and learning opportunities
- Possible eligibility for the Public Service Loan Forgiveness Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
