Customer Service Rep.

P3 Services•Pacific, WA

8d•Onsite

About The Position

Join 2 Sons Plumbing — Where Great People Build Great Customer Experiences. At 2 Sons Plumbing, we believe exceptional customer experiences start with exceptional people. We are growing and looking for an energetic, organized, customer-focused Customer Service Representative / Backup Dispatcher who thrives in a fast-paced environment, loves helping people, and knows how to keep multiple moving pieces on track—all while bringing positive energy to the team. If you love talking with people, solving problems, staying organized under pressure, and being part of a company that values hard work, teamwork, and having fun while winning… we’d love to meet you.

Requirements

Minimum 2+ years of phone-based customer service, call center, dispatch, or high-volume inbound call experience
Comfortable handling multiple calls, scheduling, and customer concerns simultaneously
Strong computer and data entry skills
Excellent verbal communication
Ability to stay calm and organized in a fast-paced environment
Dependable attendance and strong work ethic
Professional phone/call center experience

Nice To Haves

Experience using ServiceTitan
Plumbing, HVAC, electrical, restoration, or other skilled trades industry experience
Dispatch or scheduling experience
Understanding of service agreements, memberships, or technician routing

Responsibilities

Answering high-volume inbound customer calls with professionalism, warmth, and confidence
Scheduling service appointments efficiently
Assisting customers with service questions, concerns, and appointment needs
Creating and updating customer records accurately
Coordinating with technicians and field teams
Supporting daily scheduling flow
Serving as backup dispatcher when needed
Helping maximize technician efficiency and customer satisfaction
Managing urgent situations calmly and professionally
Communicating clearly across departments