Customer Service Representative - Associate

Graco•Dayton, MN

2d•$18 - $32•Hybrid

About The Position

Graco manufactures and markets premium equipment to move, measure, control, dispense and spray a wide variety of fluid and powder materials. Graco is part of your daily life. At Graco, you truly make a difference. Your unique talents contribute to our organizational growth and future. Not only do you make a difference, but Graco’s culture empowers employees to create their own career path. Whether you choose to advance within your current department or explore new opportunities in different divisions, you have the ability to build your future. Our managers are here to provide support and guidance as you continue to grow within your career. Graco has excellent opportunities available to individuals who want to be part of a fast-moving, growing company that is committed to quality, innovation and solving fluid handling problems for our customers.

Requirements

High school diploma or equivalent
1+ year of customer service experience
Strong communication and interpersonal skills
Solid computer proficiency and keyboarding skills
Detail-oriented with a commitment to accuracy and follow-through
Applicants must be legally authorized to work in the United States.
This role is not eligible for immigration sponsorship now or in the future (e.g., H-1B, TN, F-1 OPT).

Responsibilities

Process customer orders, inquiries, and transactions accurately and efficiently
Communicate order status and provide reliable delivery (promise) dates
Proactively follow up to ensure commitments are met—or customers are informed early of any changes
Respond to routine inbound customer calls with professionalism and care
Partner with internal teams to resolve issues and improve processes
Contribute to continuous improvement initiatives that enhance the customer experience
Take on additional responsibilities as needed to support the team