Customer Service Representative - Associate

Graco • Dayton, MN

22h • Hybrid

About The Position

Graco manufactures and markets premium equipment to move, measure, control, dispense and spray a wide variety of fluid and powder materials. What does that mean? Well, we pump peanut butter into your jar, and the oil in your car. We glue the soles of your shoes, the glass in your windows and the screen on your phone. We spray the finish on your vehicle, coatings on your pills, the paint on your house and texture on your walls. Graco is part of your daily life.

Requirements

• High school diploma or equivalent
• 1+ year of customer service experience
• Strong communication and interpersonal skills
• Solid computer proficiency and keyboarding skills
• Detail-oriented with a commitment to accuracy and follow-through

Responsibilities

• Process customer orders, inquiries, and transactions accurately and efficiently
• Communicate order status and provide reliable delivery (promise) dates
• Proactively follow up to ensure commitments are met—or customers are informed early of any changes
• Respond to routine inbound customer calls with professionalism and care
• Partner with internal teams to resolve issues and improve processes
• Contribute to continuous improvement initiatives that enhance the customer experience
• Take on additional responsibilities as needed to support the team

Benefits

• medical
• dental
• stock purchase plan
• 401(k)
• tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED