Administrative Assistant/CSR local to Hartford,Ct.

Trinity Health•Newark, DE

21d•Hybrid

About The Position

Trinity Health At Home is hiring a Customer Service Representative/Administrative Assistant for a hybrid position. The employee must live near one of Trinity Health of New England’s Connecticut offices and work two days per week in an office in Connecticut and three days remotely. This telephone customer service role provides courteous, compassionate assistance to callers by answering calls, identifying their needs, transferring them to the appropriate parties, and logging calls. The role also requires demonstrating Trinity Health’s Mission, Vision, and Values and following its telephone etiquette script. Other duties may be assigned by management. Trinity Health At Home is a national home care, palliative care, and hospice organization serving communities in twelve states. It provides home care, palliative care, hospice, and bereavement services, and combines clinical expertise with its Home Care Connect virtual care program.

Requirements

High school diploma or equivalent.
Excellent communication and customer service skills.
Strong critical-thinking skills.
Experience multitasking across multiple computer systems.
Ability to consistently demonstrate commitment to the mission and Organizational Code of Ethics and adhere to the Compliance Program.
Must live near one of Trinity Health of New England’s offices in Connecticut.

Nice To Haves

Health care or home care experience.
Knowledge of Medicare rules and regulations.
Working knowledge of a managed care environment.
EPIC experience.

Responsibilities

Answer calls professionally and compassionately by the third ring, using the telephone etiquette script.
Triage calls promptly and courteously, identify callers’ needs, and meet or exceed their expectations.
Transfer callers to appropriate parties, announcing calls before transferring and determining whether the receiving party is available.
If the receiving party is unavailable, offer voicemail or take a verbal message as appropriate.
Log calls in the telephone log.
Identify and report telephone-system issues or problems to a manager or as directed.
Demonstrate Trinity Health’s Mission, Vision, and Values in behaviors, practices, and decisions.
Perform other duties as needed and assigned by management.