Patient Advocate - Hartford, CT

Med-Metrix•Hartford, CT

4d•$20 - $22•Onsite

About The Position

The Patient Advocate supports uninsured and underinsured patients in accessing financial assistance through state programs, hospital assistance programs, and federal benefits such as SSI/SSDI. The role includes completing applications, gathering required documentation, and coordinating with government agencies to help patients obtain support. The advocate may interview patients at the bedside and in the Emergency Room and provide assistance with Marketplace insurance when applicable. The position requires maintaining accurate records, meeting productivity goals, verifying and updating insurance, and following HIPAA and information security requirements when handling protected health information. The role may involve working at various client sites as needed.

Requirements

High school diploma or equivalent required.
Two to three years of customer service experience preferred.
Ability to work at various client sites as needed.
Reliable transportation to ensure consistent on-site attendance and punctuality.
Ability to use the internet and learn databases.
Ability to meet monthly productivity goals.
Proficiency in Microsoft Office Suite.
Strong interpersonal skills and ability to communicate well at all levels of the organization.
Strong problem-solving and investigative skills, sound judgment, and ability to make decisions based on accurate and timely analyses.
High integrity and dependability, with a strong sense of urgency and results orientation.
Excellent written and verbal communication skills.
Possess a smartphone or electronic device capable of downloading applications for multifactor authentication and security purposes.
Ability to follow directions, collaborate with others, and handle stress.
Ability to move around the work area; perform light lifting, sitting, manual tasks, and office-equipment operation; extend arms, kneel, talk, and hear.

Nice To Haves

Healthcare-related degree preferred.
Bilingual Spanish skills, spoken and written, are a plus.

Responsibilities

Assist patients with applications for Medical Assistance (MA), hospital charity care, and SSI/SSDI.
Interview patients at the bedside and in the Emergency Room to assess eligibility and gather information.
Identify eligibility and collect required documentation.
Submit and track applications with local assistance offices.
Provide support for Marketplace insurance when applicable.
Maintain accurate records and meet productivity goals.
Verify and update insurances.
Use, protect, and disclose patients’ protected health information (PHI) only in accordance with HIPAA standards.
Understand and comply with Information Security and HIPAA policies and procedures.
Limit viewing of PHI to the minimum necessary to perform assigned duties.
Perform other duties as assigned.