Customer Service Representative - Accounting

Tiger Fuel Company•Charlottesville, VA

8h•$20 - $23•Onsite

About The Position

The Accounting Customer Service Representative supports overall fuel and office accounting operations, provides Tiger Way customer service, and contributes to the safe, profitable, and efficient distribution of various types of fuel and petroleum products. As a primary customer contact, this role is 100% on-site at our Charlottesville office, with a Monday-Friday 8 a.m. to 5 p.m. schedule and reports to the Finance Manager.

Requirements

1-2 years’ experience in direct customer service
Ability to effectively communicate, both verbally and in writing
Ability to work in a fast-paced environment and handle multiple tasks at once
Complex problem solving and organizational skills
Ability to interact well with others in a team environment
Displays a positive, “can-do” attitude and excellent customer services skills
High degree of proficiency with Microsoft Office (especially Excel)
General experience with accounting concepts and software programs
Able and willing to work on-site Monday through Friday, 8 a.m. to 5 p.m.

Nice To Haves

a 2 or 4 year degree preferred
Familiarity with the geography of Albemarle County and the surrounding areas is preferred

Responsibilities

Politely and promptly answers general incoming emails and phone calls. Answers basic inquiries, provides accurate information to the public, transfers calls and relays messages to appropriate office staff
Provides prompt and exceptional “Tiger Way” customer service and clear communication to internal and external customers
Dispatch resources to appropriate locations based on customer needs and manager direction
Serve as a liaison between customers, drivers, and technicians, ensuring effective outcomes
Utilize specialized software programs to monitor and direct drivers and equipment to access and enter financial information including inventory, and maintains compliance with regulatory agencies
Communicate with customers, providing account and delivery information
Assists with customer payments and records in appropriate accounting system
Develop and maintain efficient processes for dispatch delivery and service scheduling
Prepare forms, including billings, statements, invoices, receipts, or vendor data, and process delivery tickets
Performs basic clerical duties such as filing, photocopying, ordering office supplies, and coordinating travel arrangements
Fosters a team environment by working cooperatively with all departments and customers both internally and externally
Responsible for any other tasks and duties as assigned, which may or may not relate to the normal scope of this position