Automotive Customer Service Representative / Accounting Clerk
EasyCare Recruiting•Salisbury, NC
•Onsite
About The Position
Our busy body shop is currently searching for an outgoing Customer Service Representative to join our team! The CSR / Accounting Clerk is responsible for answering and providing excellent customer service to our customer base.
Requirements
- Customer service experience required
- Some accounting experience required
- Good communication and people skills
- Strong computer skills
- Bodyshop or automotive knowledge preferred but not necessary
- Strong work ethic and ability to work with a team
Nice To Haves
- Bodyshop or automotive knowledge preferred but not necessary
Responsibilities
- Deal directly with customers either by telephone, electronically or face to face
- Greet and assist customers and potential customers
- Work with a variety of insurance providers
- Answer phones, emails, and all inquiries
- Handle payments and transactions
- Respond promptly to customer inquiries
- Handle and resolve customer complaints
- Obtain and evaluate all relevant information to handle inquiries and complaints
- Process orders, credits and requests
- Direct requests and unresolved issues to the designated resource
- Keep records of customer interactions and transactions
- Record details of inquiries, comments and complaints
- Record details of actions taken
- Communicate and coordinate with internal departments
- Follow up on customer interactions
- Performs other duties as assigned by supervisor
Benefits
- Compensation is based on experience and is competitive with the retail automotive industry.
- We offer excellent benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
