Automotive Customer Service Representative

EasyCare Recruiting•Nashville, TN

10d•Onsite

About The Position

The Customer Service Representative is responsible for answering and providing excellent customer service to our customer base. Hays North Nashville collision is looking for a friendly, eager new team member to join our growing team as a Customer Service Representative.

Requirements

Ability to work 7:30-5:00 Monday-Friday
Good communication and people skills
Strong computer skills
Strong work ethic and ability to work with a team.
Demonstrated success in meeting or exceeding goals
Experience in call center
Customer Service

Nice To Haves

Customer service experience preferred but not required
Bodyshop or automotive knowledge preferred but not necessary
4 year degree preferred but not necessary
Knowledge of automotive parts or automotive industry preferred

Responsibilities

Deal directly with customers either by telephone, electronically or face to face
Greet and assist customers and potential customers
Work with a variety of insurance providers
Answer phones, emails, and all inquiries
Handle payments and transactions
Respond promptly to customer inquiries
Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle inquiries and complaints
Process orders, credits and requests
Direct requests and unresolved issues to the designated resource
Keep records of customer interactions and transactions
Record details of inquiries, comments and complaints
Record details of actions taken
Communicate and coordinate with internal departments
Follow up on customer interactions
Performs other duties as assigned by supervisor