Customer Service Representative 2

Arizona Department of Administration • Phoenix, AZ

1d • $19 • Onsite

About The Position

The Arizona Game and Fish Department manages fish and wildlife in Arizona and under the authority of the Arizona Game and Fish Commission, creates and implements scientific methods and regulations to effectively manage fish and wildlife habitat via conservation, enforcement, hunting, fishing, watercraft and off-highway vehicle recreation, and shooting sports. The Arizona Game and Fish Department dedicates itself to excellence, values its employees and supports a culture of stewardship, teamwork and partnerships. The Arizona Game and Fish Department is an equal employment opportunity agency.

CUSTOMER SERVICE REPRESENTATIVE 2
SUPPORT SERVICES DIV / CUSTOMER SERVICE & SALES / PHOENIX, AZ BASED
FLSA – Non-Exempt / SALARY GRADE 15 / HOURLY RATE $18.70

The Impact You Will Make
As a Customer Service Representative, you will:
• Facilitate Safe Recreation: Ensure watercraft comply with Federal requirements and hull safety standards, directly contributing to on-the-water safety.
• Protect Legal Rights: Review intricate documentation (lien foreclosures, repossessions, court seizures) to ensure lawful watercraft ownership and prevent fraud.
• Empower the Public: Respond to complex inquiries, issue licenses and tags, and complete public record requests to keep the community informed.

Why This Role Matters
Outdoor recreation is an essential part of the Arizona lifestyle. This role is the vital link between the Department and the public. You ensure that outdoor enthusiasts have exactly what they need to enjoy our waters and wild places legally, safely, and responsibly. Whether you're verifying complex ownership documentation or helping a first-time boater get registered, your daily expertise keeps Arizona's outdoor recreation thriving.

Duties Overview
You will provide exceptional over-the-counter and remote customer service, maintaining high standards of professionalism and patience—even when de-escalating difficult situations.
• Watercraft Registration: Inspect watercraft for compliance, review ownership legality, enter data into databases, issue ownership documents, and reconcile cash/POS transactions.
• Licensing & Sales: Issue licenses, special use stamps, and tags, as well as sell educational publications to the public.
• Information & Compliance: Interpret state/federal laws and Department policies via phone, mail, online, and in-person.
• Confidentiality: Verify licensing for private investigators and financial institutions before releasing confidential registration data.

Requirements

• Knowledge of Game and Fish Commission rules and orders; A.R.S. Title 5, Title 17, Title 33 and other applicable Arizona Revised Statutes; U.S. Coast Guard Federal requirements governing states registration; law enforcement practices; hull identification and safety equipment; terminology of watercraft structures and equipment; cash handling and reconciliation; procurement.
• Knowledge of Game and Fish or other states MVD titling/registrations laws and formats and legality requirements of last will and testamentary, lien foreclosures, repossessions, court seizures and other numerous legal documents and Game and Fish Department Operations manual.
• Skills in cash handling, active listening, problem solving, organization; multitasking; oral and written communication, customer service, grammar usage, 10-key and use of basic office equipment including Google Suite.
• Ability to defuse a difficult situation with professionalism and respectful attitude, provide customer service and show patience with customers.
• Must possess and retain a current, valid class-appropriate driver’s license.
• Must complete all required training and successfully pass all necessary driver’s license record checks.
• Must maintain acceptable driving records.
• Must complete all required driver training.
• Must maintain the statutorily required liability insurance if operating a personally owned vehicle on state business.
• Must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Nice To Haves

• At least two years of experience with customer service, POS operation, and cash handling.

Responsibilities

• Facilitate Safe Recreation: Ensure watercraft comply with Federal requirements and hull safety standards, directly contributing to on-the-water safety.
• Protect Legal Rights: Review intricate documentation (lien foreclosures, repossessions, court seizures) to ensure lawful watercraft ownership and prevent fraud.
• Empower the Public: Respond to complex inquiries, issue licenses and tags, and complete public record requests to keep the community informed.
• Provide exceptional over-the-counter and remote customer service, maintaining high standards of professionalism and patience—even when de-escalating difficult situations.
• Inspect watercraft for compliance, review ownership legality, enter data into databases, issue ownership documents, and reconcile cash/POS transactions.
• Issue licenses, special use stamps, and tags, as well as sell educational publications to the public.
• Interpret state/federal laws and Department policies via phone, mail, online, and in-person.
• Verify licensing for private investigators and financial institutions before releasing confidential registration data.
• Issues licenses, special use stamps and non-permit tags and sells publications to the public
• Responds to public inquiries through mail, in person, online and over the phone regarding the interpretation of the State and Federal laws and Department policies and procedures, complex watercraft registration requirements and reports
• Completes public records requests, verify licensing of private investigator with the Department of Public Safety and financial institutions with Department of Banking before divulging confidential information relating to watercraft registration
• Supports Department with public outreach efforts and maintains supplies necessary to perform job duties, including providing information to public in hand training of new employees when needed
• Performs other duties as assigned

Benefits

• 13 days of vacation
• 12 sick days with accumulation benefits
• 10 paid holidays
• Participation in the nationally recognized Arizona State Retirement System
• Superior health care options
• Vision care, dental care, pharmacy benefits, and flexible spending account (options available)
• Life, long-term disability, and short-term disability insurance options are available
• Many more benefit programs are available
• Paid Parental Leave program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed