Customer Service Representative 2

Arizona Department of Administration • Flagstaff, AZ

2d • Onsite

About The Position

The Arizona Game and Fish Department manages fish and wildlife in Arizona and under the authority of the Arizona Game and Fish Commission, creates and implements scientific methods and regulations to effectively manage fish and wildlife habitat via conservation, enforcement, hunting, fishing, watercraft and off-highway vehicle recreation, and shooting sports. The Arizona Game and Fish Department dedicates itself to excellence, values its employees and supports a culture of stewardship, teamwork and partnerships.

The Arizona Game and Fish Department is an equal employment opportunity agency.

CUSTOMER SERVICE REPRESENTATIVE 2
FIELD OPERATIONS DIVISION / REGION 2 / FLAGSTAFF, AZ BASED
FLSA – Non-Exempt / SALARY GRADE 15 / HOURLY RATE $18.70/HR

Are you a detail-oriented problem-solver who enjoys helping others navigate complex information? Do you take pride in delivering exceptional customer service while keeping processes accurate and compliant? If so, we invite you to bring your talents to our Flagstaff Regional Office as a Customer Service Representative II!

Under the direction of the Business Office Manager, you will play an essential role in supporting the public, regional office, and Arizona’s vibrant community of hunters, anglers, and boaters. This position is perfect for someone who thrives in a customer service oriented environment, enjoys investigative work, and values providing clear, professional guidance to outdoor enthusiasts. Every day, you will be a trusted resource for Arizona’s boating, hunting and fishing community—helping ensure safe, legal, and enjoyable experiences. Whether you are assisting a hunter with complex tag requirements or helping a boater ensure their vessel is compliant, you are the face of the Arizona Game and Fish Department!

Why Flagstaff?
Working in our Flagstaff office means you are surrounded by the world's largest contiguous ponderosa pine forest. You will directly impact the community that explores the San Francisco Peaks, Coconino National Forest, and regional waterways. Come make a difference with us, and help keep Arizona’s wild places and waterways safe, compliant, and ready for adventure!

Requirements

• Knowledge of public relation practices; Game and Fish Commission rules and orders; A.R.S. Title 5, Title 17, Title 33 and other applicable Arizona Revised Statutes; Department Accounting Manual, Special License Manual, ATF Laws, various city, county, state & Native American regulations and ordinances.
• Skills in business English, spelling, state geography, Microsoft Office, Google Workspace, NCR Counterpoint, Informix, up-sell techniques, written communication, 10 key, desktop computer, printers, copier, fax, proofreading, listening, customer service and problem solving.
• Ability to provide world class customer service, able to defuse a difficult situation, extend courtesy to all customers internal and external, ability to handle dead or sick or injured animals and assist all program employees, ability to multi-task and work as a team player.
• At least one (1) year of experience in a customer service position
• Knowledge of Microsoft Office and/or Google Workspace
• Excellent written and oral communication skills
• Position requires possession of and the ability to retain a current, valid state-issued driver’s license appropriate to the assignment.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Nice To Haves

• Our work environment offers training opportunities and encourages career development

Responsibilities

• Provides essential front-facing support to the public, ensuring the seamless delivery of Department services.
• Registration and inspection of watercraft to ensure compliance with Federal requirements and A.R.S. Title 5.
• Verifying legal ownership documentation, managing database entry, issuing official titles, and processing revenue through Point-of-Sale (POS) systems.
• Issues hunting and fishing licenses, special use stamps, and non-permit tags in strict accordance with A.R.S. Title 17 and Commission Rules.
• Serves as a primary point of contact for the public, requiring the professional interpretation of state and federal laws, Department policies, and procedures related to wildlife management and complex registrations across multiple communication channels.
• Over the counter services, registering watercraft, inspecting watercraft when necessary, ensuring validity of legal documentation of ownership, issues new ownership documents, assess fees, collects revenue, identifies stolen watercraft - notifies Law Enforcement, enters revenue into POS register, responsible for cash security & accountable inventory.
• Over the counter services, issues licenses, special licenses, tags, stamps, and publications. Determines fees, collects revenue, responsible for publications, license inventory and security of those items. Prepares daily reconciliation reports.
• Responds to public inquiries through mail, in person, over Internet & phones. Answers questions about watercraft registration, hunting, fishing regulations, where to hunt & fish, injured or nuisance wildlife or urban wildlife issues. Prepares special mail outs for hunts, special events, sorts, labels & stuffs for mail outs.
• Purchases supplies, goods & services for the region using Arizona Procurement Portal (APP) to process punch-outs & purchase orders. Process's invoices on received products to make payments. Makes travel arrangements for regional travelers using the Ghost Card. Process or assist with monthly Ghost Card/PCard purchases and reconcile the monthly statements.
• Works with regional budgets, tracking expenditures, inputting information onto budget spreadsheets. Research issues as they arise. Assists other programs at special events. Process travel claims, employee reimbursement & seasonal fire paperwork.
• Utilizes Cash Pro system to financially process watercraft transactions.
• Perform other duties as assigned.

Benefits

• 13 days’ of vacation
• 12 sick days
• 10 paid holidays
• Participation in the nationally recognized Arizona State Retirement System
• Superior health care options
• Vision care, dental care, pharmacy benefits, and flexible spending account (options available)
• Life, long-term disability, and short-term disability insurance options are available
• Many more benefit programs are available
• Paid Parental Leave program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed